Digital Front Door
PDH’s Digital Front Door acts as a centralised digital gateway enabling patients to connect with health services anytime and anywhere. It supports patient self-scheduling, virtual care access, referral management, and secure communications, all designed to reduce friction and improve access to the right care quickly.
A Self-Serve Tool that empowers patients
The PDH Digital Front Door enables patients to manage appointments, update personal details and keep up to date with their referrals thereby providing a fast and secure, equitable solution for healthcare providers.
The PDH solution is both complex and simple at the same time. It allows patients to book a diabetes education course for a time and place that suits them and supports course providers to manage demand.
The front door is easy to navigate with 42% of patients self managing following a GP referral and 23% of patients self referring.
Diabetes Book & Learn, South London
Accessible and intuitive digital front door enabling access to e-learning, information and advice, referrals and signposting and appointments managed by healthcare providers for a wide range of services.
Single portal for managing patient demand
Referral management automation
Real-time status updates
Seamless integratation with GP record
Unified Access Solution
A single portal for patients to schedule their own appointments, check-in digitally, access an online course or appointment and communicate securely with providers. Used by patients and call centre’s alike, the solution is fully Accessible on desktop, tablets or mobile devices and designed to improve convenience and user experience. Developed and refined over 10 years, it designed to offer frictionless patient-centred healthcare access experience aligned to the NHS 10-year plan and modern healthcare demands.
Benefits
- Enhance Patient Access and Engagement. The platform’s easy-to-use digital interface empowers patients to take control of their healthcare interactions, increasing satisfaction and improving outcomes.
- Operational Efficiency. Automating referrals and administrative processes reduces staff burden and resource wastage, allowing healthcare teams to focus on clinical care.
- Improved Care Coordination. Streamlined communication and transparent tracking improve care transitions, reducing delays and errors.
- Scalability. Our solution supports growing patient volumes and evolving digital health needs without compromising service quality.
- Workforce Management. Relieves pressures on overstretched healthcare staff.
