Appointments

Connecting people and practitioners, through dynamic appointments functionality.

Our flexible appointment management solution: simply connecting people with the services they need.

Booking, re-arranging and coordinating appointments is a pain for service users. And it’s a huge drain on staff resources for organisations. In sectors such as healthcare, missed appointments waste millions of pounds within the NHS every year – while the process of rebooking can be both frustrating and challenging for patients.

That’s why we created the PDH Appointment Management system that allows for one-off appointments or a series of appointments for individuals or groups.

The flexible, branded automated email and SMS messages really help push up attendances

Of the 103 million outpatient appointments booked in 2021/22, 7.6% ended in a ‘Did Not Attend’; this equates to an average of 650,000 monthly appointment slots.

Clear Backend and Frontend design is key to accessible formats for all user groups

Mature Businessman Wearing Telephone Headset Talking To Caller In Customer Services Department

Frees up staff and gives service users simple appointment access

Customise appearance and functionality

Provider-managed solution gives your organisation control and flexibility

Connecting people to appointments, seamlessly

Our Appointment Management system meets the needs of the workforce and requirements of different service types. With our system, appointments are visible to everyone and power is in the hands of both providers and service users. We give users the power to schedule an appointment that works for them and free up support staff for tasks where they can make a bigger difference.

Practitioners enter services, dates and times that are available, and service users are able to select and book the appointment that best meets their needs. Our user-friendly platform makes the process easy and straightforward from both sides.

The PDH appointment management system is flexible enough to support the needs of your organisation – large or small, public sector or private, single site or part of a larger network.

Key benefits

Streamlines booking service, freeing up staff for higher value-add engagements with service users
User experience is simple, easy and straightforward
Appearance and functionality is customisable to your business and sector, driven behind the scenes by our powerful, proven and security-accredited infrastructure
Provider-managed solution including dates, times and venues
Outcome measurement management tool
Connected and interoperable with many public services IT systems, leading to a single point of access service user experience if desired
Accredited and secure